Are your products genuine?
All our products are 100% genuine. In case you are not happy with our products we would like to hear from you and be happy to offer a replacement or credit to use for other items in the store.
Will the products look like the images on our website?
Absolutely. All our images are taken in natural sunlight with no filters or flash. Our product descriptions are written with care and detail to match the product specifications as much as possible. Do note that since many of our products are natural - like crystals or sage bundles, we cannot always control every aspect and they may vary a bit.
Do you ship international?
We have started with shipping only in the UAE. However if you are located outside the UAE and would like to place an order, please leave us a note via our Contact Us page and we will see what we can do best to help you.
Can I get a refund if I change my mind about my order?
Absolutely. If you are not 100% satisfied with your purchase, you can return it for free and get a full refund. Just make sure to contact us within 3 days from the day you receive your order to be eligible for a refund. Also please ensure the products are kept in their original packing and you have the receipt to claim for your refund.
How can I arrange for a refund?
Please reach us via email, contact form or mobile number through our Contact Us page to ask for a refund.
How long will it take to receive my order?
It should take us between 2-3 working days for deliveries in Dubai. For deliveries in the other Emirates please give us between 3-5 working days.