Delivery / Shipping Policy
Every order is packed with love and shipped via courier with care to ensure items are not damaged. Natural Healing Home only ships within UAE. If you are located outside UAE and would like to place an order, please leave us a note via our Contact Us
- All standard orders will be delivered between 2 – 3 working days.
- Customized orders will be delivered between 5 – 7 working days.
- Orders over AED 250 are applicable for free delivery (within UAE).
- Any orders below AED 250 will be charged a fixed amount of AED 30 for delivery.
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the products in their original packaging. In such instances, we will endeavor to send you a replacement or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.
In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.
All refunds will be done only through the original mode of payment (For Example a payment made online through credit card will be credited back to the same credit card and not via cash or bank transfer).
Customers can amend or cancel their order within 4 hours of placing an order. If customer has crossed the threshold of 4 hours since the order was placed, please call us to check on further steps.
Incase of cancellations, refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.