We aim to keep our Terms & Conditions as simple as possible. This website is owned and run by Mary Queen of Scots Enterprises (Kinross) Limited
Using our website implies acceptance of our terms and conditions, if not, please close this page forthwith. Our website is designed to exhibit our merchandise and to keep you informed on company developments. We retain complete editorial discretion and copyright over all images and narrative. No aspect of the website may be reproduced without our prior written consent.
Prices quoted are the total cost to the customer. Delivery in the UK is free of charge. We reserve the right to alter prices at our discretion, at any time, with particular reference to discounts, promotions and loyalty incentives.
We aim to exhibit accurate colours on our site but advise that, on occasions, computer incompatibility may lead to minor distortions beyond our control.
We do not mass-produce our merchandise, preferring to concentrate on individual items for individual specifications. We show current stock levels on the website. If we cannot complete your order speedily, we will email you immediately to provide definitive delivery schedules. Cashmere knitting generally takes seven working days, whilst jewellery production, with the crucial minute attention to detail, may take 28 days from start to finish. We will keep you informed at every step of the process.
We aim to deliver our products promptly to your nominated address in the UK, free of charge, using the Royal Mail “Signed for” service. Foreign address charges will vary. We are happy to mail abroad but any local import duties remain the responsibility of the buyer.
We aim to please all customers at all times but, in the event of unforeseen damage during transit or unacceptable condition of goods upon arrival, we will respond quickly to rectify any unfortunate circumstances. We would insist that any such circumstances are brought to our attention with 48 hours of delivery. A satisfied customer is a potential repeat customer and that is our objective at all times.